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novarilithos Financial Accountability Solutions

Privacy Policy

Your Privacy Rights and Data Protection

Effective Date: January 15, 2025

1. Introduction and Scope

novarilithos operates as a financial accountability platform serving users across Malaysia. This privacy policy explains how we collect, use, store, and protect your personal information when you interact with our services at novarilithos.com.

We're committed to protecting your privacy while providing valuable financial education resources. This policy applies to all users of our platform, whether you're browsing our content, participating in courses, or engaging with our accountability tools.

By using our services, you agree to the collection and use of information as described in this policy. If you disagree with any part of this policy, please discontinue use of our platform immediately.

2. Information We Collect

We collect several types of information to provide and improve our financial accountability services:

Personal Information

Name, email address, phone number, and mailing address when you register for courses or contact us for support.

Financial Learning Data

Progress tracking, course completion rates, quiz results, and learning preferences to personalize your experience.

Usage Analytics

Pages visited, time spent on content, device information, IP address, and browser type for service improvement.

Communication Records

Support requests, feedback submissions, and correspondence to maintain service quality and resolve issues.

We collect this information through various methods including registration forms, cookies, analytics tools, and direct communication. All collection is done transparently with your knowledge and consent.

3. How We Use Your Information

Your information serves specific purposes that directly benefit your learning experience and help us improve our platform. We use collected data to provide course access, track your progress, send educational content, and respond to your inquiries.

We also analyze usage patterns to identify popular content, improve course structure, and develop new educational materials that better serve our Malaysian audience's financial learning needs.

Marketing communications are sent only to users who opt-in, and you can unsubscribe at any time. We never share your personal information with third-party marketers or use it for purposes unrelated to our educational mission.

4. Data Sharing and Third Parties

novarilithos maintains strict control over your personal information. We do not sell, rent, or trade your personal data to third parties for commercial purposes.

Limited sharing occurs only in these specific circumstances:

  • Service providers who help operate our platform (hosting, email delivery, analytics) under strict confidentiality agreements
  • Legal compliance when required by Malaysian law, court orders, or regulatory authorities
  • Protection of rights when necessary to enforce our terms of service or protect against fraud
  • Business transfers in the unlikely event of merger or acquisition, with continued privacy protection

All third-party providers are carefully vetted and contractually bound to maintain the same privacy standards we uphold. They cannot use your information for their own purposes.

5. Data Security Measures

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Our security framework includes encrypted data transmission (SSL/TLS), secure server environments, regular security audits, access controls limiting staff access to necessary information only, and automated backup systems to prevent data loss.

While we maintain industry-standard security practices, no internet transmission is completely secure. We continuously monitor and update our security measures to address emerging threats and maintain the highest protection standards possible.

In the unlikely event of a security breach, we'll notify affected users within 72 hours and take immediate action to secure the system and prevent further unauthorized access.

6. Your Privacy Rights

As a user of our platform, you have specific rights regarding your personal information under Malaysian privacy laws:

  • Access your personal data and receive a copy of information we hold about you
  • Correct inaccurate or incomplete personal information in your account
  • Delete your account and associated personal data with some exceptions for legal requirements
  • Restrict processing of your information for specific purposes while maintaining essential services
  • Object to marketing communications while continuing to receive service-related messages
  • Data portability to transfer your learning progress to another platform if technically feasible
  • Withdraw consent for optional data collection without affecting core service access

To exercise these rights, contact us using the information provided below. We'll respond to legitimate requests within 30 days and may require identity verification to protect your information.

7. Data Retention and Deletion

We retain your personal information only as long as necessary to provide services, comply with legal obligations, and maintain legitimate business interests.

Active Account Data

Maintained throughout your active use of the platform plus 12 months after last login for account recovery purposes.

Course Progress Records

Retained for 3 years after course completion to provide certificates and support continued learning pathways.

Support Communications

Kept for 2 years to maintain service quality and resolve any follow-up issues or disputes.

Analytics Data

Aggregated and anonymized data may be retained indefinitely for platform improvement without identifying individual users.

When retention periods expire, we securely delete or anonymize your information. You can request earlier deletion by contacting us, though some information may be retained to meet legal requirements or prevent fraud.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and gather usage analytics. These small files help us remember your preferences, maintain login sessions, and understand how users interact with our content.

We use essential cookies for core functionality, analytics cookies to improve our services, and preference cookies to remember your settings. We do not use advertising cookies or share cookie data with third-party advertisers.

You can control cookie preferences through your browser settings, though disabling certain cookies may limit platform functionality. Most browsers allow you to view, delete, and block cookies according to your preferences.

9. International Data Transfers

While novarilithos primarily operates within Malaysia, some of our service providers may process data in other countries to provide cloud hosting, email delivery, or analytics services.

When international transfers occur, we ensure adequate protection through contractual safeguards, service provider certifications, or other legally recognized transfer mechanisms that maintain your privacy rights.

We regularly review international transfer arrangements to ensure continued compliance with Malaysian privacy laws and maintain the same level of protection regardless of where processing occurs.

10. Children's Privacy

Our financial education platform is designed for adults and we do not knowingly collect personal information from children under 18 years of age without verifiable parental consent.

If you believe a child has provided personal information to us, please contact us immediately. We'll investigate and delete any such information promptly while taking steps to prevent similar occurrences.

Parents or guardians who wish to review, modify, or delete their child's information can contact us using the details provided below.

11. Policy Updates and Changes

This privacy policy may be updated periodically to reflect changes in our practices, legal requirements, or service improvements. We'll notify users of significant changes through email or prominent website notices.

Minor updates for clarity or legal compliance may be made without individual notification, though we'll always maintain or strengthen privacy protections. The effective date at the top of this policy indicates the most recent revision.

Continued use of our services after policy updates constitutes acceptance of the revised terms. If you disagree with changes, you may close your account and discontinue using our platform.

Privacy Questions and Contact Information

Email: info@novarilithos.com

Phone: +60128879912

Address: 2nd Floor, 14-22, Jalan Kepayang
Kawasan 16, 41050 Klang, Selangor, Malaysia

Our privacy team responds to inquiries within 5 business days and is committed to resolving your concerns promptly and thoroughly.